Tag: customer experience
Artificial Intelligence (AI) and humans in Customer experience (CX) – not an either/or situation – By Merijn te Booij
AI is by far the biggest hype I have seen in my career, and for good reason. It could revolutionise customer experience at a time when experience and service are the final frontier in differentiation. ...
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FCMB calls for collaborative ecosystem to enhance customer banking experience
The First City Monument Bank (FCMB) on Saturday called for a collaborative ecosystem that would enhance customer banking experience. The Divisional Head, Transaction Banking at FCMB, Mrs Rolayo Akhigbe, made the appeal at the Techpoint ...
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